Frequently Asked Questions
Everything you need to know about your Holybro order and products
What shipping methods do you offer for international orders?
We provide global shipping via major carriers including DHL, FedEx, and UPS. Shipping times typically range from 3 to 7 business days depending on your location and selected service level.
Are your flight controllers and GPS modules genuine Holybro products?
Yes, all products sold on our official store are 100% authentic Holybro hardware, manufactured to the highest industry standards for reliability and performance.
What is your return policy for electronic components?
We offer a 30-day return policy for unused items in their original packaging. Please note that electronic components that have been soldered or modified cannot be returned.
Do you provide technical support for PX4 or ArduPilot configuration?
While we provide hardware documentation and wiring diagrams, for specific firmware configuration we recommend consulting the official PX4 or ArduPilot community forums and documentation.
How can I track my package after it has been shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for bulk commercial orders.